After the initial shock waves of the pandemic to the never-ending economic uncertainty, we have all had to change almost every part of our day-to-day operations, affecting customer service over everything. Today, the customer is in full control and demands an immersive experience over good service. Our panel offers creative and sometimes very simple ways to create a salon experience for everyone. You won’t want to miss this one.
Jayne Morehouse President, Jayne & Company, CEO, The Beauty Industry Report
Kate Troc, Beauty & Retail Industry Consultant
Moderated By: Dee DeLuca-Mattos, VP of Marketing ECRU New York
